FAQs

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Frequently asked Questions

[/vc_column_text][vc_separator color=”#e2e2e2″ type=”small” position=”center” thickness=”2″ up=”” down=”5″][vc_column_text]We know your time is valuable. So we’ve created this list of common questions along with detailed responses from our Customer Care team. In most cases you’ll find a quick and comprehensive answer to your question.[/vc_column_text][/vc_column][/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_toggle title=”One Nation Travel Have a license from the Tourism Authority of Turkey?” el_id=”1481398060419-1f1ab1bf-56fa”]Yes. OneNation Travel is licensed with the Tourism Authority of Turkey. TURSAB License No: A-6073[/vc_toggle][vc_toggle title=”Can I make up my own itinerary?” el_id=”1478528464519-7d6e1303-ddab”]Yes of course! If you don’t see exactly what you want then just tell us. Email us at tour@onenationtravel.com and we can design your preferred itinerary with the same care. We can customize any itinerary and give you the price. You choose what you want to do.[/vc_toggle][vc_toggle title=”When should I make a reservation?” css_animation=”top-to-bottom”]To secure the booking, we strongly suggest you book the tour as early as possible. Travelers shall book at least 30 days before the departure. Many of our holidays book up quickly, so to make sure you have availability for your tour and dates, it is best to book as early as you can. Early booking ensures that we get to book our preferred hotels, vendors and professional guides in advance.[/vc_toggle][vc_toggle title=”How do I book and pay?” css_animation=”top-to-bottom” el_id=”1477156786615-3211e4fb-e67d”]3 Easy ways to Book

1. Online @ Onenationtravel.com 
You can book online 24/7. All you have to do is complete the booking or enquiry form and we will be in touch within 24 hours.

2. Over the Phone call us on +1 609 356 6579 
Give us a call and we discuss the itinerary details and make all the necessary arrangements for your holiday.

Note: All our quotes are in USD. Upon receiving an online booking or a signed deposit payment form authorizing us to process the charge, we will take X amount from the provided credit card or bank account as preferred to process the 30% deposit and / or full payment. Due to the fluctuating exchange rates the exact amount of your trip will depend on the exchange rate for the day on which payment is charged. We accept Visa and MasterCard. You can either provide us with the credit card information in the deposit payment form or provide us with your information directly. You may also use our secure payment online or do a bank wire transfers. You may also use a PayPal account using any major credit card but will be charged an additional 4% processing fee on the total amount for using PayPal.[/vc_toggle][vc_toggle title=”When will I be charged?” css_animation=”top-to-bottom”]Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.[/vc_toggle][vc_toggle title=”How do I know my order has been placed successfully?” css_animation=”top-to-bottom”]We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.[/vc_toggle][vc_toggle title=”I did not receive a confirmation email” css_animation=”top-to-bottom”]Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.[/vc_toggle][vc_toggle title=”What does the Price include?” css_animation=”top-to-bottom”]

[/vc_toggle][vc_toggle title=”How long will my order take to be processed?” css_animation=”top-to-bottom”]We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.[/vc_toggle][vc_toggle title=”Is there a discount for children?” css_animation=”top-to-bottom” el_id=”1477136244490-1681f3fe-d32b”]Yes, we have a discount policy for children under 12 years old. Please refer to your travel consultant for more details.[/vc_toggle][vc_toggle title=”Can you offer triple occupancy rooms?” css_animation=”top-to-bottom” el_id=”1477136357947-83699e0e-21fd”]Yes, we can. When triple occupancy rooms are not available in some hotels, an extra bed for the 3rd person can be arranged at an extra charge.[/vc_toggle][vc_toggle title=”What’s the difference between double bed and twin bed?” css_animation=”top-to-bottom” el_id=”1477136395154-71a98e3d-e733″]Double bed refers to 1 large bed while twin bed refers to 2 single beds.[/vc_toggle][vc_toggle title=”Can you provide tour service without hotels as we already have a hotel booked?” css_animation=”top-to-bottom” el_id=”1477136528830-c0450be6-16a7″]Yes, we can as long as you have booked a Shared group or Private tour with us. In this case, you may book your preferred hotel on your own and we can provide you with the total package tour price without including cost of hotel accommodations. The rest of the service will be included in the tour as per the final itinerary. Please let us know if you want to proceed with booking your own hotels otherwise we will arrange your stay at one of our partnership hotels as part of our package tour.[/vc_toggle][vc_toggle title=” When is the best time to visit Turkey?” css_animation=”top-to-bottom” el_id=”1477157177586-b432bc1c-6f20″]Generally speaking, April, May, September and October when the weather is the most comfortable. However these are the peak tourist months at the highest tour price. If you are a budget-minded traveler, you can choose other months for lower prices. Prices always drop a bit in the shoulder season, which runs from November through March and From June through August.[/vc_toggle][vc_toggle title=”What is the baggage allowance?” css_animation=”top-to-bottom” el_id=”1477157392114-cf784793-c375″]The maximum allowable limit for luggage on domestic flights is 15 kg. If you have less than this weight in total per person then it should be okay. However, any excess luggage weight over 15 kg will be charged extra by the airlines and it is not our responsibility to pay for that. Your luggage is strictly your own responsibility and extra charges by the airlines should your bag be overweight will have to be handled by you with the airlines. [/vc_toggle][vc_toggle title=”Any other questions?” el_id=”1478528682666-c1c855df-6898″]Email us at tour@onenationtravel.com and we will answer you as speedily as we can![/vc_toggle][/vc_column][/vc_row]